Meaning outdated software becomes a strict boss making all the decisions:
- you can’t change the process because “the system doesn’t allow it”;
- you can’t speed up a task because “that feature doesn’t work”;
- you can’t optimize anything because “it’s always been like this”.
As a result, up to 25% of company processes revolve around software limitations instead of business logic.
Around 42% of employees admit they perform tasks “the way the system wants,” not the way it’s actually correct.
Sign 2. Decisions are made not by managers - but by an interface from 2010