One of the first mistakes is expecting a modern LLM to automatically “understand the business context” without additional configuration. At the beginning, everything looks promising: the model answers coherently, confidently, and formulates thoughts nicely.
But over time, complaints start to appear:
- answers are too generic
- internal terminology gets mixed up
- the model confidently mentions things that don’t exist in the company at all
The problem is not the model quality. According to the Stanford AI Index, up to 40% of errors in enterprise AI systems are caused not by LLM architecture, but by the lack of domain adaptation.
We came to a simple conclusion: a general-purpose model ≠ a useful business model.
What worked in practice:
- strict limitation of the knowledge domain
- system-level instructions instead of “free conversation”
- reduced creativity in favor of accuracy
- focus on specific business scenarios rather than a “chat about everything”
After this, the model stops being a “smart conversationalist” and starts working as a tool.